TERMS AND CONDITIONS

The company Primer Software I.K.E. with VAT number 800566476 and G.E.M.I. (General Commercial Register) number 129668401000 is the manufacturer and owner of the software contained in this package under the name Primer My Data (hereinafter “software” or “product”) and is distributed on this website. Primer is licensed by AADE (Independent Authority for Public Revenue) as a provider of electronic document issuance services (YPAHES), with license number 2021_-1_107PrimerSoftwareIKE_001_PrimerMyData_V1_21012021, and lawfully provides the above services through the software made available to the User under this contract.

Primer grants the User, upon their own request, the license to use the software which will be used hereafter for the provision of electronic document issuance services (YPAHES), in accordance with the following Terms & Conditions, which are accepted in their entirety by the User:

DEFINITIONS AND INTERPRETATION

I. The following definitions apply to these Terms & Conditions:

User: any person who has paid the consideration for one of the offered subscription packages and has proceeded with its activation.

Contract: the software license assignment agreement deemed to be concluded between the User and Primer, upon acceptance of these Terms & Conditions.

II. The following rules apply to these Terms & Conditions:

(a) the word person includes a natural person, a legal person, and an association of persons (whether or not having separate legal personality),

(b) reference to a party includes its personal representatives, its successors, and its lawful assignees,

(c) any expression containing the terms including, includes, in particular, or any similar wording, shall be construed as illustrative and shall not limit the meaning of the words preceding such terms, and

(d) reference to a document or in writing includes electronic mail messages.

1. GRANT OF LICENSE

1.1. Upon the purchase of one or more subscription packages (hereinafter referred to as “software”), Primer grants the licensee a limited, non-exclusive, and non-transferable license and the right to use the YPAHES software, during the contractual period, in accordance with these Terms & Conditions.

1.2. In the event of non-payment of the monthly / annual or otherwise agreed periodic subscription, or if the period covered by the subscription expires, the licensee loses the right to access the services related to the software.

1.3. This software license assignment agreement grants the licensee the right to install only one instance of the software for use in one online store, which operates under a single domain name, for a period of time equal to the duration of the purchase agreement. If you wish to use the software in more than one online store, you must purchase a corresponding number of licenses. Portability, resale, and sharing of the license, from one online store to another, is not permitted. This license also allows you to install only one instance of the software in a staging environment, with the same or a different domain name from the main online store.

  1. GRANT OF RIGHTS TO THIRD PARTIES

2.1. The User acquires, upon full payment of the purchase price, a non-exclusive, time-limited right (based on the duration of the contract), non-transferable, and non-assignable right to use the software, to the extent provided by this Contract and the license title. Primer may permit the use of the product temporarily and prior to this point in time. The duration of the limited time validity of the contract is determined according to the User’s choice prior to the conclusion of the contract regarding its duration. Permitted use includes the installation of the software, storage in random access memory, and use by the User according to the purpose for which it is intended. Under no circumstances does the User have the right to lease the product or grant a license for it, to broadcast or make it accessible to the public, wired or wirelessly, or to make it available to third parties for a fee or free of charge. Time-sharing, leasing of the Programs, their use for providing services to other businesses, or for subscription services is also prohibited.

2.2. Acceptance of these Terms & Conditions and the use of the software does not in any case grant the User ownership rights to the source code of the software and the software itself. All rights, logos, as well as the know-how and the software developed by the manufacturer during the evolution of the programs or the provision of technical support, improvements, additions, and modifications remain the property of Primer.

2.3. Except in the cases mentioned above in clause 2.1, the User is not entitled to reproduce the software, nor to create and maintain backup copies thereof.

2.4. The User is not permitted to sell, lend, lease the software, or grant a license for it, nor to transmit or make the software accessible to the public.

2.5. If the User breaches any of the above terms, all usage rights granted under this Contract shall become immediately void and automatically recovered by Primer. In such a case, the User must immediately and completely cease using the software, delete all installed copies of the software from their systems, as well as any backup copies unlawfully created, or deliver them to Primer.

2.6. Training on the software programs is permitted only for individuals who will use them for the business’s activities. Using the programs to train other individuals is not permitted.

2.7. Upon termination or expiration of this software license assignment agreement, the licensee must immediately cease using the software and destroy all copies or return them to Primer.

2.8. To protect the buyer’s rights, Primer provides, upon agreement, the necessary activation codes that grant the right to use the software and are of a strictly confidential nature. The User bears full responsibility for any potential loss, theft, or in any way provision of the licenses to third parties if they fail to inform Primer.

  1. USER RESPONSIBILITY

3.1. The software is delivered to the User “as is” at the time of purchase. Primer is not liable for acts or omissions of the User and their associates, which are outside its sphere of influence and activity. The User must not allow any kind of intervention in the software by individuals who are not authorized by Primer for this specific task.

3.2. The User is responsible and obliged, regardless of the support provided by Primer regarding the backup of each User’s database (“back up”), to store the data of the database they maintain on an external usb flash drive or external hard disk at their own responsibility.

3.3. Primer has ensured that the YPAHES software provided to the User has the ability to fully display each issued document, even in the event of communication interruption with Primer, in order to ensure the possibility of a tax audit. The safeguarding of the document data and their corresponding authentication and documentation elements by Primer is valid for the entire duration of the collaboration contract with the User and, at a minimum, for as long as required to be safeguarded under the provisions of Article 7 of Law 4308/2014 and Article 13 of Law 4174/2013 (as in force from time to time). Nevertheless, the User remains responsible for keeping their issued documents.

3.4. The User is obliged to take precautions and, failing that, is liable in the following indicative cases:

3.4.1. In case they fail to register, incorrectly register, or lose the registration of a tax document (e.g., receipt) in Primer’s programs.

3.4.2. In case they lose their data in the event of damage to the computers used, power outage, incorrect or harmful use of the computers by the User or their associates.

3.4.3. In case their data is leaked or lost, even if they used all necessary security measures, due to unauthorized and malicious access through a security breach either to the User’s computers or the server used (“hacking”, i.e., theft of access codes), unauthorized, remote or not, installation of malicious software (“virus”) on a User’s computer, without their consent, with the aim of either derailing the computer’s operation or stealing sensitive data, etc.

  1. SOFTWARE UPDATES & AVAILABILITY

4.1. Primer reserves the right to provide the User with updates, upgrades, improvements, or conversions of the software (hereinafter “upgrades”), at its absolute discretion, and to discontinue the provision of upgrades at any time without prior notice to the User. Primer may modify, suspend, or discontinue any feature of the software at any time, including the availability of any feature, database, or content of the software. Primer may also impose restrictions on specific features and services or limit the User’s access to specific parts or the entirety of the software without notice or liability.

4.2. For specific versions of the software, in order to ensure software security or fix errors, Primer may from time to time automatically download and install software updates with or without prior notice. At its discretion, Primer may automatically provide and download the latest version of the software upon notification to the User when it is ready for installation (it is noted that if the software download is blocked by the User’s ISP or network, Primer bears no responsibility for the inability to perform it). The updating of the software by the User requires acceptance of the terms of the applicable Contract at the time.

4.3. This license provides the User with absolutely no warranty regarding the proper functioning or future upgrades of the software. Other agreements between Primer and the User may provide such warranties.

  1. MODIFICATIONS TO PRODUCTS AND SERVICES

5.1. The licensee certifies and accepts that during the contractual period and in order for Primer’s products to adapt to technological progress and be subject to corresponding improvements, Primer may cease development of the software or product for which the licensee has entered into a contract in favor of third parties. Under these circumstances, the licensee has the right to choose another software or product in accordance with Primer’s product migration policy. In this case, the licensee agrees to accept the terms of this policy and adapt their computer as required on a case-by-case basis.

5.2. Any upgrade to the new software may be provided free of charge or for a financial charge, depending on the resources Primer has dedicated to the research and development of new software or products and depending on the degree to which these may differ from the software or products being replaced.

5.3. The licensee also accepts that, during the agreed period, Primer may modify its services in order to adapt to the aforementioned technological developments. The licensee must accept these changes without any claim for compensation. Primer must inform the licensee of any changes.

5.4. Similarly, when the contractual period of the license expires, in cases of product and service renewal, the licensee is aware that the services and/or features of the software or product may have been modified to adapt to technological developments and, therefore, the licensee should migrate to a new version, software, or product in accordance with the policy established by Primer.

5.5. If the licensee migrates to a new version or new software or product of Primer, in order to upgrade an older version, this upgraded version of the software or product shall be the only one the licensee is entitled to use, accepting exclusively the terms and conditions that apply to all documents, materials, and formulations and markings corresponding to the new version of the software or product. The licensee, in this case, is obliged to delete all material corresponding to the previous version.

5.6. By accepting this software license assignment agreement, the licensee accepts all said conversions to the services and features of the software. You are requested to check all these conversions before accepting this software license assignment agreement.

  1. AUTHORIZED SOFTWARE AND ACTIVATION

You are authorized to use this software only if you have the appropriate license and the software has been properly activated with a genuine product key or other authorization method. You are required to activate the product before using it. If you do not have an appropriate license, you are expressly prohibited from using the software. You are not permitted to avoid or bypass software activation. Certain updates, support, and other services may only be offered to users with an active license.

  1. DATA COLLECTION TECHNOLOGY

7.1. Primer informs the licensee that in certain products and software it may use data collection technology in order to collect technical information (including suspicious files), improve the software or products, provide related services, adapt them to user preferences, and prevent unauthorized and illegal use of the software or product. The licensee accepts that Primer may use this information as part of the services provided in relation to the software or product. The licensee acknowledges and accepts that Primer may provide upgrades or additions to the software or product, which will be automatically installed on their computer.

7.2. For the purposes of this Contract and the use of the software, the licensee may be asked to disclose certain personal data to Primer. By accepting the Terms & Conditions, the licensee is informed about and consents to the processing of their personal data, which is forwarded to Primer as a result of the contract and the use of the software, in order to have access to information or services provided by Primer or to maintain the contractual relationship or to receive marketing information in any way, including electronically. Primer guarantees the licensee that it will handle this personal data in accordance with applicable legislation and as specified in the company’s Privacy Policy. The licensee can access this Privacy Policy at the following URL: https://primer.gr/privacy-policy/ . As part of the service, the product provides the IP address and the computer name of the licensee to allow monitoring of licenses, as part of auditing and detecting potential incidents related to the product and its use. The licensee acknowledges and authorizes the processing of this IP address by Primer.

  1. SOFTWARE RIGHTS, DOCUMENTATION & INTELLECTUAL PROPERTY

8.1. Subject to the User fulfilling all their obligations, the procurement of Products and/or Services (including software embedded in the Products or Services) includes a non-exclusive and non-transferable limited license (without the right to grant further licenses) to the User, according to any Intellectual Property Rights (including patents, utility models, registered or unregistered designs, copyrights, database rights, trademarks, domain names, trade secrets, know-how, and all registrations, applications, renewals, extensions, combinations, divisions, continuations, or reissues of any of the foregoing, collectively referred to as “Intellectual Property Rights” of Primer), to the limited extent that these Intellectual Property Rights are embedded or included in the purchased Products or Services, to use or resell the Products (including the Written Documentation) as sold by Primer and/or, in the case of Services, to use the Services (including the Written Documentation) during the term of the valid Contract in accordance with the corresponding description of the Services. Intellectual Property Rights are not transferred to the User or any third party except as expressly granted under this Contract. This software, as well as all documents and information relating to it, constitute the exclusive property of Primer. Primer owns all intellectual property rights corresponding to the software, documents, or any other work, software, or product provided to the licensee by Primer as part of this contract.

8.2. Regarding any (embedded) software or other applications provided to the User, the User shall not, and shall not allow any third party to: (a) copy, reproduce, distribute, modify, adapt, alter, translate, or create derivative works therefrom (b) assign, grant further licenses, lease, rent, lend, transfer, disclose, or otherwise dispose of this software or other works (c) merge or integrate this software with/into any other software or (d) reverse engineer or decompile the source or object code, or otherwise attempt to reconstruct the source code or algorithmic nature of this software, or decode, decrypt, or neutralize software security measures or remove or bypass software protection without authorization from Primer, except as expressly permitted by applicable law (e) any action regarding the software in a manner that would require the software, or any derivative work thereof, to be licensed under Open Source Terms, including, without limitation, the following: combining the software or a derivative work thereof with Open Source Software, through integration or linking or otherwise, and/or using Open Source Software to create a derivative work of the software, where “Open Source Software” means software whose license is subject to open source terms that require as a condition for use, modification, or distribution of a work: (1) the provision of the source code or other material proposed for modification or (2) the granting of a license to create derivative works or (3) the reproduction of certain copyright notices or license terms in derivative works or accompanying documentation or (4) the granting of a royalty-free license to any person under the Intellectual Property Rights related to the work, or any work that contains, is combined with, requires, or otherwise relies on the work.

8.3. The User acknowledges that third parties may own Intellectual Property Rights relating to the Products or Services. The User shall reproduce, without modifications or alterations, all copyright notices of Primer or its third-party suppliers on any software or Written Documentation provided by Primer.

8.4. Primer shall be free to use in any way or in any form the ideas, suggestions, comments, and recommendations of the User to Primer regarding Products or Services (“Commentary”), without paying royalties or other consideration to the User. All Intellectual Property Rights in the Commentary shall belong to Primer. Primer is entitled to use the output, deliverables, and creations resulting from the execution of the Services for its own promotional or advertising purposes.

8.5. Primer authorizes the use of its software or products for comparative review purposes, provided that the relevant procedures are conducted objectively and in good faith and in accordance with generally accepted or customary market practices. Such reviews may only be performed using the latest versions of the software or products to which they pertain.

  1. WARRANTY REGARDING INTELLECTUAL PROPERTY RIGHTS

9.1. The User shall promptly notify Primer of any third-party claim alleging that the Products or Services procured by the User from Primer infringe a third party’s Intellectual Property Rights. Upon receipt of such notice, Primer may, after evaluating the validity of the third party’s claim, at its sole option and without cost to the User, either: (a) secure for the User the right to continue using this Product and/or Services; or (b) provide, in substitution for this Product, a product that does not infringe Intellectual Property Rights and serves the same function; or (c) modify this Product so that it does not infringe Intellectual Property Rights; or (d) restore this Service; or (e) proceed with the corresponding refund or credit of the money paid by the User for this Product and/or these Services.

9.2. In the event that a claim such as the one referred to in the previous paragraph results in litigation, the User shall give Primer full authorization, at Primer’s sole option, to settle or defend against the claim. The User shall provide Primer with all the support that Primer may reasonably request in connection with defending against this claim. The User shall not enter into any settlement regarding any such claim, nor shall they incur any costs or expenses on behalf of Primer without Primer’s prior consent.

9.3. Subject to the provisions of clauses 11 and 12 of this Contract, Primer shall indemnify the User against a final court award of damages by a competent court, holding that Products and/or Services supplied by Primer under this Contract directly infringe the Intellectual Property Rights of any third party, provided that the infringement is considered directly and exclusively attributable to the User’s use of the Products and/or Services as supplied by Primer under the Contract.

9.4. Notwithstanding anything to the contrary in this Contract, Primer shall not be liable, and Primer’s obligations as set out in this Article shall not apply, to: (a) any claim of infringement of third-party Intellectual Property Rights resulting from compliance with the User’s designs, drawings, specifications, or instructions, (b) use of Products, deliverables, and/or Services in a manner other than that provided in the specifications, or for a claim arising from or based on any modification or adaptation of a Product, deliverables, and/or Service made by the User or on their behalf, (c) any third-party Intellectual Property Right covering assembly, circuitry, combination, method, or process of manufacture, testing, or application in which these Products and/or Services supplied by Primer might have been used, (d) any claim of infringement resulting from compliance with an industry standard applicable to the Products or Services.

9.5. Regarding any claim of infringement covered by paragraph 9.4 of this Article, the User shall fully indemnify Primer against any award of damages against it due to such infringement, and shall reimburse all expenses incurred by Primer in defending against a claim or judicial or extrajudicial proceeding due to such infringement, provided that Primer shall promptly notify the User in writing of any such lawsuit or infringement proceeding, and, if requested, shall provide all possible assistance in the relevant defense.

9.6. If Primer receives notice alleging infringement of third-party Intellectual Property Rights relating to Products and/or Services supplied or to be supplied under a Contract, Primer may, in order to limit or avoid liability, terminate the Contract, suspend or cease the supply or execution to the User of Products and/or Services or the parts to which such notice relates, and Primer shall not be liable to the User due to such termination, suspension, or cessation.

9.7. Subject to the exceptions and limitations referred to in Articles 10 and 11 of this Contract, the above sets out the entirety of Primer’s liability due to any infringement of third-party Intellectual Property Rights in relation to the supply of Products and/or Services.

  1. DISCLAIMER OF LIABILITY

10.1. This warranty does not cover material that is lost, stolen, or accidentally destroyed, or material used for an inappropriate purpose or modified without written permission, or is defective due to causes attributable to the licensee or third parties other than Primer. Primer is not liable for defects in the functionality of the licensed software caused by external technical equipment. Additionally, Primer informs the licensee that it bears no responsibility for any actions taken, at the request of the licensee, by third parties other than Primer or its authorized partners, in place of Primer’s Technical Support Service. The software is provided “as is” and any claim regarding the failure to perform expected functions, beyond what has been expressly agreed, will be rejected. Primer does not warrant the absence of any kind of error in the software, nor its uninterrupted operation. The licensee acknowledges and accepts at their own risk that, due to the changes viruses cause to the files they infect, the disinfection process (removing viruses) may cause unexpected changes to these files. The licensee is responsible for any use of the software by others. The licensee accepts responsibility for any loss or damage and any expenses arising from the lack of compatibility between the software or its upgraded versions and third-party software that the licensee has installed on their computer, as well as any other problems that may arise due to the interaction between these two software programs, or for overlapping codes.

10.2. Primer shall bear no liability for any indirect, consequential, special damages, or damages due to moral harm or punitive damages or loss of profits, or for any loss of profits, revenue, data, or use of data. Subject to the terms of this software license assignment agreement, in no event shall Primer be liable for potential damages whose monetary value exceeds the fee paid by the licensee for the software, regardless of whether the licensee has informed Primer of the possibility of such damages.

10.3. The software provided by the Company is tested and fully functional, compatible with the latest updates of the open-source software WordPress and WooCommerce, as well as their programming languages. The Company bears no responsibility if the software is obstructed or malfunctions due to interference with software from third-party manufacturers, nor is it obliged to provide technical support and repair for them.

  1. FORCE MAJEURE – LOSS OF CONTACT

11.1. Primer shall not be liable for any breach of this agreement resulting from an event of force majeure. If an event of force majeure occurs, the fulfillment of Primer’s obligations shall be suspended for that period.

11.2. “Force majeure” is defined as circumstances or events beyond the reasonable control of Primer, whether foreseeable at the time of the contract or not, resulting in Primer being unable to reasonably perform or fulfill its obligations, and include, without limitation, acts of God, natural disasters such as earthquakes, lightning, cyclones, hurricanes, floods, or volcanic activity, or extreme weather conditions, strikes, lockouts, war, terrorism, political situations, riots, rebellions, sabotage, vandalism, shortages affecting the entire industry, damage to a factory or machinery, fault or loss of power supply, cyber-attacks and hacking, or failure of Primer’s suppliers or other third parties on whom the provided services depend (including connectivity and communication services) to fulfill their obligations.

11.3. In the event that the period of force majeure is prolonged (or reasonably expected to be prolonged) for a period of three (3) consecutive months, Primer shall be entitled to cancel all or part of the Contract without bearing any liability to the User.

  1. TECHNICAL SUPPORT

12.1. Technical support is provided exclusively through the options on Primer’s corporate website on a 24-hour basis. For the effectiveness of the service, Primer reserves the right to request from the User a full description of the problem, with usage examples, login details to the administration area, FTP server connection details, and other information.

12.2. Primer is not obliged to provide technical support a) via remote access software, b) via instant messaging services, c) if communication via the website is insufficient, d) for third-party software or services, e) in cases of obstruction, workload, or force majeure.

12.3. Primer reserves the right to request additional financial compensation, in the event that the provision of technical support concerns (a) further training or demonstration of the use of services or products, beyond that provided through the detailed instructions on the website, (b) situations or events beyond those already agreed, (c) misuse and non-compliance with operating rules, (d) fault or damage by third parties.

12.4. Regarding the My Data services and products, it is clarified that Primer in no case provides accounting advice regarding the classification of products or services according to tax legislation or accounting nature regulations for which your accountant or tax advisor is responsible. It is noted that the My Data application by AADE is still in its initial operational stage; therefore, Primer will make every possible effort to resolve any problems or malfunctions that arise in the shortest possible time, but cannot be held responsible for issues falling under the jurisdiction of AADE, which may require a longer period.

  1. PRIVACY & DATA USE

13.1. Primer records only the User’s details and information necessary for their collaboration, exclusively within this context and exclusively for the duration of their agreed collaboration period, in accordance with the personal data protection principles provided by the European General Data Protection Regulation (EU) 2016/679. The data collected by Primer in the context of this contract with the User is kept confidential and Primer is committed not to disclose it to third parties, nor to use it for its own benefit or that of third parties.

13.2. In the event of expiration of the agreed technical support duration or termination of their contract for any reason, the User is responsible, and not the Primer company, for the protection of the User’s personal data and compliance with the requirements of the European General Data Protection Regulation (EU) 2016/679.

13.3. Each Party must comply with all applicable data protection laws. Unless otherwise agreed between the Parties, Primer (or its subcontractors and/or partners) shall not process information relating to natural persons who are identified or can be identified (“Personal Data”) for the User or on behalf of the User. In the event that Primer processes Personal Data in the context of its own legitimate business purposes, it does so in accordance with the “Privacy Statement and Personal Data Protection Policy” available at www.primer.gr .

13.4. The User acknowledges and agrees that Primer may collect information and data generated by Products and Services (including any third-party product, service, or system provided in conjunction with the Product and/or Service) and/or from their use (“Usage Data”). Primer is entitled to use the Usage Data, free of charge, at any time during the Contract and thereafter, at its discretion and for any purpose, including aggregating or supplementing Usage Data with other data, creating Intellectual Property Rights or derivative works, or modifying or adapting the Usage Data for the purpose of providing, maintaining, and improving products and services, and developing new products, features, or services. Unless otherwise provided in the Contract, the End User License Agreement, or the Additional Terms of Use, Primer shall ensure that the use of Usage Data will not leak any Personal Data or any data that would allow the identification of a User, company, or organization to unauthorized third parties.

13.5. Primer has the right to incorporate methods for detecting illegal use into the programs it provides, without this constituting a violation of the User’s Personal Data.

  1. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

14.1. The User is not permitted to assign the Contract, or the rights and obligations arising from it, without the prior consent of Primer.

14.2. Primer may (provided this is not contrary to applicable legislation) assign, transfer, sell, substitute, or subcontract all or part of its obligations and rights (including receivables) under any Contract to any of its affiliated companies or any third-party dealer without the prior consent of the User -and if such consent is required by applicable law, then such consent is hereby granted-, in which case the User shall cooperate with Primer’s efforts, including providing relevant information, signing documents, and making payments to accounts or to third parties, as notified by Primer.

  1. REFERENCE OF TRADE NAME AS RECOMMENDATION

In the event that the User is an entrepreneur, by signing this, they provide their consent to be named by Primer by reference to their trade name and use of the marks associated with this trade name, for recommendation purposes, on Primer’s website, as well as on its social media accounts (e.g., Twitter, LinkedIn, Facebook). This consent by the User may be revoked at any time, with prospective effect, by a written statement addressed to Primer.

  1. TERMINATION OF COLLABORATION – CESSATION OF OPERATION – REVOCATION OF YPAHES LICENSE

16.1. For products / services purchased by the User with the option of subscription billing on a monthly/annual or other periodic basis, billing by Primer will continue in the event of a timely request for cessation not being submitted by the User, regardless of whether the User actually used the product / service.

16.2. In the event of termination of the contract between the User and Primer for any reason, the billing of the provided services by Primer to the User will be different, will be determined by Primer, and will not be included in the value of their initially agreed technical support.

16.3. In the event of the dissolution of the Primer company during the validity of this contract, the company undertakes, at its sole discretion, either to return the proportional amount for the remaining contractual time of the net value of its fee, excluding VAT, or to continue providing its support to the User until the expiration of the agreed duration of their contract.

16.4. In the event that the User breaches any term of this agreement, the license automatically expires, within ten (10) days from the relevant communication of the termination of the contract to the User by Primer. Upon the expiry of the above ten (10) day period, Primer will proceed to delete the User from the list of contracted entities communicated to AADE.

16.5. In the event of permanent cessation of Primer’s operation or revocation of its suitability license, the User receives relevant written notification from Primer within a period of ten (10) days from the cessation of operation or the revocation of the suitability license, respectively. All of the User’s document data in the above cases is delivered to AADE.

16.6. In the event of termination of the collaboration, Primer is obliged to deliver to the User all the documents that the latter has issued through the software, on an electronic medium with a timestamp and digitally signed. The delivered documents additionally include: (a) a digital summary calculated over the entire data set, signed using a valid Primer digital certificate, and (b) the public key of Primer’s digital certificate.

  1. SPECIAL TERMS AND CONDITIONS OF USE OF THE ONLINE STORE

These special terms are subject to the general terms.

17.1. The “Online Store” provides content (products, services, photos, information, etc.) “as is”. For this reason, before using the services of the “Online Store”, you are invited to consult the specific terms and conditions of use below.

17.2. Primer reserves the right to change its pricing policy without prior notice, but always without retroactive effect. In any case, charges are made after the buyer accepts them.

17.3. Primer is committed to the completeness and accuracy of the information presented in the Online Store, both regarding the exact details displayed and the services provided. Subject to technical or typographical errors, which cannot be foreseen or have arisen inadvertently.

17.4. Primer is not liable to “Visitors/Users” for the execution or non-execution of their order when this is due to the User’s fault. Primer bears no responsibility for any legal, civil, and/or criminal claims by Users or third parties, arising from a cause related to the operation or non-operation of the Website or the temporary inability to provide services.

17.5. Primer reserves the right to restrict or prohibit the use of its services to Users for whom there are indications that they have been involved in deceiving other Users or other fraud cases related to the Online Store.

17.6. Primer strives to provide high-quality services and products. It is not liable for any errors in prices and product features and cannot guarantee that there will be no interruptions in the website’s operation or human errors when entering a product’s price.

17.7. The Online Store does not directly accept transactions with bank cards (credit or debit) and does not store credit card numbers and security codes of buyers. Primer collaborates for its online purchases with the National Bank of Greece. Transactions are protected and carried out in a secure transaction environment of these companies.

17.8. Upon completion of the order, payment, and receipt of the products, the company is obliged to issue and send a tax document (Receipt or Invoice). After the order is paid, the User accepts the corresponding tax document at the email address they have provided. The User agrees to receive tax documents at the email address they have provided and if they wish to receive them by post, they are obliged to provide a full postal address for delivery.

17.9. Refunds: In any case, the demand for a refund for paid intangible products is NOT possible.

17.10. Withdrawal/Cancellation of Order: Withdrawal or cancellation of the order can ONLY be done in the following cases:

(a) before the order is completed, during the placement of the order you can press the “Delete” button located in the “Cart”. By “clicking” on this link the product is automatically removed from your cart,

(b) after the completion of the online order, but before its payment is completed, you can contact us so that we can proceed with the cancellation of your order.

17.11. Withdrawal/Cancellation of Activated Subscription Services:

The interested consumer acknowledges that they will lose their right of withdrawal once the contract is fully executed by Primer and they are informed that the subscription services have been activated.
Upon activation of the provision of subscription services, the right of withdrawal for the provision of services does not apply as provided in Articles 3e to 3ia of Law 2251/1994 – Official Gazette 191/A/16-11-1994 on Consumer Protection, as amended by JMD Z1-891/2013 – Official Gazette 2144/B/30-8-2013 on distance and off-premises contracts. The subscription services provided fall under the exceptions of Article 3iib of the aforementioned law.
The right of withdrawal can only be exercised in accordance with the provisions of paragraph 17.10 above.

17.12. Primer reserves the right to withhold any expenses related to payments via bank credit/debit cards or generally online payments (Paypal).

17.13. A claim for a refund of the cost of purchased services or withdrawal for any other reason is NOT accepted.

  1. APPLICABLE LAW & JURISDICTION

18.1. Greek law governs all Contracts and Primer’s Offers, including this one, without regard to conflict of law rules. Any legal action or proceeding arising out of or relating to a Contract or Offer and not capable of amicable settlement through consultation within thirty (30) days from the date either party notifies the existence of a dispute, shall be brought exclusively in the Courts of Athens, provided that Primer shall always have the right to bring any action or proceeding against the User in any other competent court.

18.2. Nothing in this Article shall be construed as limiting the right of either Party under applicable law to seek injunctive or other similar relief, to take any action to secure the right of appeal against the other party, or to take actions or proceedings regarding the failure to pay any amount that may be owed.